| Communication Skills and Customer Service | ||||
| Effective communication skills are more critical than ever in today's business environment. Whether communicating in teams, sending an email, developing technical reports, or communicating with customers, workers need to be able to get their points across clearly. We provide training to develop the communication skills necessary to solve problems and work cooperatively with customers and co-workers. | ||||
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Short-Term Training Workshops Include: |
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Business Writing |
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Resolving Customer Dissatisfaction | |
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Proactive Listening |
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Facilitating Effective Meetings | |
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Presentation Skill |
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Giving and Receiving Feedback | |
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Communication Styles |
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Handling Emotions Under Pressure | |
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Dealing with Difficult People |
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Telephone Communication Skills | |
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Customer Service |
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English as a Second Language | |
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Managing Change |
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Clarifying Customer Expectations | |
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Stress Management |
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Technical Report Writing | |
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Conflict Management |
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Success Through Service | |
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Sales |
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American Sign Language | |
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Spanish for Supervisors |
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WorkSkills: Steps to Your Success | |
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Service with Soul |
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(Kaset) Customer Service | |
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Team Building |
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Cross-Cultural Communication | |
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Non-defensive Communication |
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Generation X: Special Skills They Offer an Organization | |
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Benefits: |
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Enhanced business image and success | |||
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Quality in your business publications | |||
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Employees who take initiative to make things better | |||
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Effective team communications | |||
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Meeting and exceeding internal and external customer expectations | |||
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